Frequently Asked Questions | North Bay Materials

Question 1

Where are you located?

Accepted Answer

We are a delivery-only company operating online with direct quarry and yard loads.

Question 2

Do you offer contractor or wholesale pricing?

Accepted Answer

Yes, we offer volume pricing and trade discounts for contractors and landscapers.

Question 3

How do I place an order?

Accepted Answer

Submit a quote form, call or text 707-940-9419, or email info@northbaymaterials.com. We’ll confirm product availability and delivery cost before scheduling.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards and ACH transfers for large or repeat orders. Full payment is required before dispatch.

Question 5

Do you accept returns or refunds?

Accepted Answer

All sales are final once materials are delivered. Report any errors within 24 hours for correction.

Question 6

Can I order multiple materials in one delivery?

Accepted Answer

No, each dump truck carries one material per trip to prevent contamination.

Question 7

What areas do you deliver to?

Accepted Answer

We deliver throughout Marin, Sonoma, Napa, and Solano counties. Requests outside may be handled via third-party trucking.

Question 8

Can you deliver into backyards or behind gates?

Accepted Answer

No. Deliveries are curbside or driveway only. Off-driveway dumping is at customer’s risk.

Question 9

Do I need to be home for delivery?

Accepted Answer

Not required if clear written instructions are provided. Otherwise, the driver will dump in the safest legal area.

Question 10

Can I choose my delivery time?

Accepted Answer

We offer same-day or next-day delivery when available. You’ll receive a 3-hour delivery window.

Question 11

How do you calculate delivery costs?

Accepted Answer

Delivery cost is based on round-trip mileage and drive time. Rate: $95/hour with 2-hour minimum.

Question 12

What are your delivery minimums and maximums?

Accepted Answer

Minimum ~3 cubic yards. Max per load: 4–5 yds rock/sand, 6–8 yds soil/compost, 12–14 yds mulch/bark. Larger loads via 3rd party trucking.

Question 13

What materials can you deliver?

Accepted Answer

We deliver gravel, sand, mulch, bark, soil blends, compost, topsoil, DG, river rock, pebbles, and more.

Question 14

Do you spread or install materials?

Accepted Answer

No. Delivery only. Spreading or installation must be done by you or your contractor.

Question 15

Why might materials look different than online?

Accepted Answer

Natural materials vary by quarry source, moisture, lighting, and screen settings. Request a sample for precise color matching.

NORTH BAY MATERIALS

DELIVERY SERVICES

FAQ

Where are you located?

Do you provide contractor or wholesale pricing?

What's the process for placing an order?

What payment methods do you accept?

Do you accept returns or give refunds?