Privacy Policy

Effective Date: 05/01/2025

At North Bay Materials Delivery Services, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order for material delivery services. By using our site, you agree to the terms outlined below.

Information We Collect

We collect both personal and non-personal information when you interact with our website.

Personal Information

When you place an order, request a quote, or contact us, we may collect:

Full name
Email address
Phone number
Billing and delivery address
Delivery instructions or comments
Payment method (processed securely by third-party providers)

We do not store full credit card information on our servers.

Non-Personal Information

We may collect anonymous data through cookies or analytics tools to understand how visitors use our site, such as:

IP address
Browser type
Device information
Pages visited and time spent

This data helps us improve website functionality and user experience.

How We Use Your Information

Your information is used solely for the purpose of operating and improving our services. Specifically, we may use it to:

Process and fulfill orders
Schedule and confirm deliveries
Respond to inquiries or quote requests
Send order confirmations, delivery notifications, or updates
Improve our website content and services
Send occasional follow-up communications (e.g., satisfaction surveys)

You will not receive marketing emails unless you explicitly opt-in.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

Trusted service providers (e.g., payment processors, delivery personnel)
Government or law enforcement if required by law
Technology platforms (e.g., Wix, Google Analytics) to support our website

All third parties are contractually required to handle your data securely and only for the intended purpose.

Cookies and Tracking Tools

We use cookies and third-party tracking tools (e.g., Google Analytics) to:

Understand website traffic and performance
Enable core functionality (such as remembering your location or preferences)
Improve user experience and personalization

You may disable cookies via your browser settings. Note that doing so may affect certain site functions.

Data Security

We implement industry-standard security measures to protect your information, including:

SSL encryption for data transmission
Secure, PCI-compliant payment processing
Limited access to your data by authorized personnel only

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of data collection for analytics or marketing
Withdraw consent where applicable

To exercise your rights, please contact us at info@NorthBayMaterials.com

Data Retention

We retain personal information only as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal obligations
Resolve disputes and enforce our agreements

Non-personal analytics data may be stored for longer periods for historical analysis.

Children’s Privacy

Our website and services are intended for use by adults. We do not knowingly collect or store personal information from children under the age of 13. If we become aware of such data being submitted, it will be deleted promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When changes are made, the revised version will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

North Bay Materials Delivery Services
📧 Email: info@NorthBayMaterials.com
📞 Phone: 707 940 9419