Shipping & Returns + Conditions

At North Bay Materials, we specialize in bulk landscape material delivery throughout Marin, Napa, Sonoma, and Solano counties. Please review the following policies before placing an order.

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Order Minimums & Delivery Limits

Minimum Orders (varies by material and destination)

• Gravel, Sand, Rock: 1 cubic yards

• Soil Blends & Fill: 1 cubic yards

• Mulch & Bark: 1 cubic yards

Maximum Loads

• Heavy Materials (gravel, rock, DG, dirt): 5–7 yards (small dump), up to 25 tons (large truck)

• Medium Materials (soil, compost, amendments): 8–10 yards (small dump), 20–30 yards (large truck)

• Light Materials (mulch, bark, woodchips): 10–12 yards (small dump), 30–40 yards (large truck)

Overloading is prohibited for safety and legal reasons.

One Material Type Per Load
Each truckload is limited to a single bulk product. Separate deliveries must be scheduled for multiple materials.

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Service Area

We deliver to: MARIN: San Rafael, Tiburon, Mill Valley Novato; SONOMA: Petaluma, Rohnert Park, Santa Rosa, Sonoma, Healdsburg; NAPA: Calistoga, Napa, Yountville, St Helena, Angwin; SOLANO: Vallejo, Benicia, Fairfield, and Vacaville.

Deliveries outside this area may be arranged via third-party trucking.

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Delivery Terms

Scheduling & Hours

• Deliveries are typically same- or next-day, depending on availability.

• Delivery windows are in 3-hour blocks (e.g., 8–11 AM, 12–3 PM). Exact arrival times cannot be guaranteed.

• Delivery Hours: Monday–Friday, 8:00 AM–4:00 PM. Closed weekends and major holidays.

Customer Presence & Access

• A customer must be on-site unless prior drop instructions are provided.

• Customers must ensure safe access by clearing vehicles, unlocking gates, and marking dump locations.

• If unloading is unsafe or impossible, redelivery or restocking fees may apply.

Curbside & Driveway Delivery

• Standard deliveries are curbside or driveway only.

• Driving on lawns, soft ground, or unpaved areas is at customer’s risk. North Bay Materials is not liable for damage to driveways, pavers, irrigation, or landscaping.

Weather & Site Conditions

• Deliveries may be rescheduled due to rain, extreme weather, or unsafe conditions.

• Driveways must allow at least: 9 ft width, 10 ft height clearance, and adequate turning radius.

• Drivers may refuse unsafe deliveries. Materials may be left at curbside at the driver’s discretion.

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Cancellations, Returns & Refunds

• Orders may be cancelled or rescheduled up to 24 hours in advance at no charge.

• Cancellations within 24 hours may incur up to a $100 fee.

• Once loaded or dispatched, you may be charged the full delivery cost.

• All bulk sales are final. Materials cannot be returned or exchanged once delivered.

• If the wrong product is delivered, North Bay Materials will replace or refund at no cost.

• Issues must be reported within 48 hours with photos and details.

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Product Variations & Substitutions

• Natural products vary in color, size, and texture depending on source, moisture, and season.

• Photos and website calculators are for reference only. Customers are responsible for confirming suitability before ordering.

• Samples are available upon request (some materials only)

• If a product is temporarily unavailable, we may:

  • Offer a comparable substitute (with customer approval), or

  • Delay delivery until stock is replenished.

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Pricing, Quotes & Taxes

• Prices are subject to change based on supplier rates, trucking, and fuel surcharges.

• Delivery fees depend on distance, truck type, and load weight.

• Quotes are valid for 30 days. After that, prices may change.

• Sales tax applies unless a valid resale certificate is provided.

• We reserve the right to correct pricing errors before processing orders.

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Liability

• Customers requesting delivery beyond curbside assume all responsibility for property damage (driveways, landscaping, irrigation, underground utilities, etc.).

• North Bay Materials is not liable for delays caused by weather, traffic, quarry closures, or third-party trucking.

• Materials are sold “as is.” We do not guarantee performance for specific uses.

• Our maximum liability is limited to the total amount paid for materials and delivery.

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Customer Responsibilities

Before delivery, customers must:

• Confirm correct material type, quantity, and unit of measure.

• Prepare and clearly mark the drop location.

• Provide accurate instructions and a reachable phone number.

• Ensure compliance with local HOA, city, or jobsite regulations.

Once delivered, ownership and responsibility transfer to the customer.

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Need Help?

For large orders or multiple materials, please call or request a quote.
📞 707-940-9419
📧 info@northbaymaterials.com